FAQ’s

Orders and Shipping:

HOW CAN I TRACK MY ORDER?

Once your order is processed, you will receive an email to track your order.

CAN I CANCEL OR CHANGE MY ORDER?

Once an order is placed, you cannot change or cancel your order. For questions or assistance, please contact us immediately at info@elev8edcre8ion.com.

WHEN WILL MY ORDER SHIP?

Once we receive your order with payment, we ship orders same day (if ordered by 2pm EST) or next day for all other orders. Generally all orders received between 2pm Friday and midday Monday will be sent by close of business Monday. We process and send orders each Monday – Friday to ensure you receive your items as quickly as possible. As soon as your order has been sent we will be in touch by email to let you know your parcel is on the way.  Please contact us at info@elev8edcre8ion.com if you have any questions about your order.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes! We ship almost anywhere in the world. International shipping costs vary by country and order weight and will be calculated at checkout. International sales are final and no returns will be accepted. Many countries have customs, duties & taxes, and/or clearance charges for which you will be responsible. Depending on the location and each country’s postal procedures, your order can take up to 4 weeks to arrive. Please check with your local customs office about rules and regulations that may apply to you.  If you have any further questions or concerns about international shipping please contact us.

Purchasing a Gift Certificate

When you order a Gift Certificate, your friends and relatives can choose from products that are quality, convenient and multi-functional for the family. Gift certificates make great gifts for baby showers, birthdays and more.

You can purchase Gift Certificates in the following amounts: $20, $40 $60 $90 or $120. There are no shipping charges when you only purchase a Gift Certificate. You can choose to have the Gift Certificate either mailed or e-mailed to the recipient, but they must reside in the US, Canada, or have an APO/FPO Military address. Gift Certificates cannot be redeemed for cash. Coupons or Gift Certificates cannot be used to purchase Gift Certificates. Gift Certificates are only redeemable for one year from issue date. If you have difficulty purchasing a gift certificate, please e-mail us.